Empowering SMEs with tailored financial solutions
Tide is a fintech company headquartered in the City of London, UK, dedicated to providing tailored financial services for SMEs. With over 1 million customers globally and 650,000 in the UK, Tide offers a range of products including business accounts and accountancy tools. The company has raised $410...
Tide offers a comprehensive benefits package including 25 days of paid holiday leave, flexible working arrangements, and a personal development budget...
Tide's culture is centered around addressing the needs of underserved small businesses, providing fast and affordable financial solutions. With a focu...
Tide is seeking a Senior Operations Analyst to manage daily payment processes and collaborate with Product Management to deliver new features. This role requires strong analytical skills and experience in operations.
You have a strong background in operations analysis, ideally with 5+ years of experience in a similar role. You are skilled in managing daily processes and ensuring smooth operations across various products. Your analytical mindset allows you to make data-driven decisions that enhance operational efficiency. You thrive in collaborative environments, working closely with product and engineering teams to deliver impactful solutions. You are detail-oriented and possess excellent problem-solving skills, enabling you to identify and mitigate risks effectively. You understand the importance of vendor and partner management in maintaining operational excellence.
Experience in the fintech industry or with SMEs is a plus. Familiarity with payment processes and risk management will set you apart. You are comfortable using various analytical tools and have a knack for optimizing workflows.
In this role, you will oversee the daily payment processes, ensuring that all transactions are processed smoothly and efficiently. You will collaborate with the Product Management team to identify new features and enhancements that can improve the user experience. Your responsibilities will include monitoring operational performance metrics and implementing strategies to optimize processes. You will also be involved in risk management, assessing potential issues and developing mitigation plans. Additionally, you will manage relationships with vendors and partners, ensuring that all operational needs are met. You will play a key role in enhancing the development value stream, working at the intersection of product and engineering to ensure swift delivery of new products and features.
At Tide, we are committed to fostering a diverse and inclusive workplace. You will be part of a dynamic team that values collaboration and innovation. We offer competitive compensation and opportunities for professional growth. Our culture encourages continuous learning and development, allowing you to expand your skill set and advance your career. Join us in transforming the small business banking market and making a positive impact on SMEs globally.
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