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About Trendyol

Turkey's leading e-commerce platform for all needs

🏢 Tech👥 1K-5K📅 Founded 2010📍 İstanbul, Turkey

Key Highlights

Over 300,000 sellers on the platform
Raised $1B+ in funding with a $16B+ valuation
Headquartered in Istanbul, Turkey
Employs 4,000+ people, including couriers and service providers

Trendyol, headquartered in Istanbul, Turkey, is a leading e-commerce platform that connects millions of customers with over 300,000 sellers. As part of Trendyol Group, the company has raised over $1 billion in funding, with a valuation exceeding $16 billion. Trendyol serves a diverse customer base a...

🎁 Benefits

Trendyol offers competitive salaries, equity options, generous PTO policies, and a flexible remote work policy to support work-life balance....

🌟 Culture

Trendyol fosters a data-driven culture focused on innovation and customer satisfaction, encouraging teams to experiment and adapt quickly to market ne...

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Customer Experience Development Professional (Saudi Nationals Only)

Trendyol • Riyadh

Posted 3 months ago🏛️ On-Site Mid-Level Customer operations 📍 Riyadh

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Job Description

About the Team

At Trendyol Growth, we align pricing, discount, and marketing strategies to drive sustainable and scalable growth. We work cross-functionally with teams like Product, Category, and Operations to uncover opportunities and deliver impact. With a strong learning culture and data-driven mindset, we grow together — as individuals and as a team.

As a Customer Experience Development Professional, you will be central to enhancing the end-to-end customer journey with a focus on NPS and quality. You will act as the voice of the customer, mapping experiences, identifying pain points, and turning feedback into actionable improvements. Your role combines proactive solution design, competitor benchmarking, and KPI tracking to ensure a continuous “customer-first” approach across the company.

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