Strategic Client Account Executive, NAMER

Who you are

You have a proven track record in account management, with experience in building long-term relationships and driving growth for key clients. Your customer-focused mindset allows you to thrive in environments where strategic insights can make a significant impact. You understand the importance of collaboration across departments, including customer success, engineering, marketing, and product development, to deliver exceptional service and support client success.

You possess strong communication skills, enabling you to engage effectively with clients and understand their unique needs. Your ability to develop and implement strategic account plans tailored to each client's goals demonstrates your proactive approach to account management. You are adept at leveraging data and customer feedback to inform your strategies, ensuring that you align services with clients' business objectives.

Your experience in quick decision-making and proactive engagement with clients is essential for maximizing the value they receive from our solutions. You are committed to prioritizing initiatives that drive mutual value and enhance customer satisfaction, making you a valuable asset to the NAMER Account Management team.

Desirable

Experience in a technology-focused environment or familiarity with software development processes would be beneficial. A background in sales or business development can also enhance your ability to identify growth opportunities within key accounts.

What you'll do

In this role, you will engage with key accounts to understand their unique needs and ensure they are achieving their objectives using our products. You will develop and implement strategic account plans tailored to each client's goals and objectives, ensuring they receive maximum value from our services. Your responsibilities will include building and maintaining strong relationships with clients, acting as their primary point of contact, and identifying growth opportunities.

You will collaborate closely with various departments, including customer success, field engineering, marketing, and product development, to deliver exceptional service and support our clients' success. Your focus on strategic relationship management will involve understanding client needs and aligning our services to meet their business goals. You will leverage data and customer feedback to inform your strategies, ensuring that you prioritize initiatives that drive mutual value and enhance customer satisfaction.

Your role will require quick decision-making and proactive engagement with clients, as you work to maximize the value they receive from our solutions. You will be responsible for tracking client satisfaction and success metrics, ensuring that you address any concerns promptly and effectively. Your ability to communicate effectively with clients and internal teams will be crucial in fostering a collaborative environment that supports client success.

What we offer

At CircleCI, we are committed to creating a supportive and inclusive work environment. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will have the chance to work with a talented team dedicated to delivering exceptional service to our clients. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.