At FRONTSTEPS, we don’t just build software—we empower communities to thrive. As the nation’s most comprehensive Community Management platform, we simplify how management companies and homeowner associations connect, operate, and optimize their communities. With cutting-edge technology and a relentless focus on user experience, we create solutions that help community leaders collaborate and succeed.
But technology is only as strong as the people behind it. That’s where you come in.
We’re not for everyone—only those who are ready to step up, dive in, and own their impact. Our team is built on championship-level talent, a winning mindset, and the drive to solve complex problems. At FRONTSTEPS, we challenge each other, push boundaries, and build industry-leading solutions together. If you’re looking for a place to grow, make a difference, and be part of something bigger, this is it.
POSITION OVERVIEW
The Customer Support Tier II – Caliber role is responsible for the ongoing technical support of existing customers using our products as well as helping customers get the most out of our industry-leading Accounting platform. This role will be a team resource for questions and critical issues.
The ideal Customer Support Tier II - Caliber candidate will have strong business acumen, experience with supporting Software-as-a-Service (SaaS) technology products and computer hardware, excellent communication skills and a track record of exceeding customer expectations. This role is the "go-to" role responsible for resolving our customer’s technical issues as you promptly respond via phone, email and/or chat platforms.
