Simplifying payments for SaaS growth
Paddle is a leading payments, tax, and subscription management solution for SaaS companies, headquartered in London, UK. With over 4,000 customers, including notable names in the tech industry, Paddle simplifies the revenue journey by acting as a Merchant of Record, allowing businesses to focus on g...
Paddle offers share options to employees, unlimited vacation time, and a generous learning budget. Employees also benefit from private healthcare, 26 ...
Paddle fosters a unique culture by prioritizing simplicity in payment infrastructure for SaaS companies, allowing them to avoid the complexities of ma...
Paddle • Portugal
Paddle is seeking a Senior Customer Support Specialist to provide exceptional support to software clients. You'll leverage your technical experience to solve problems and enhance customer satisfaction. This role requires strong communication skills and empathy.
You have a strong background in customer support, ideally with experience in a technical environment. You are passionate about helping customers and can empathize with their challenges, ensuring that you provide the best possible solutions. Your communication skills are top-notch, allowing you to express complex ideas clearly and effectively, both in writing and verbally. You thrive in a collaborative environment and enjoy working with technology companies to foster strong relationships. You understand the importance of customer satisfaction and are committed to nurturing these relationships through proactive problem-solving. A good sense of humor is a plus, as you believe that a positive attitude can enhance customer interactions.
In this role, you will be responsible for providing high-quality support to Paddle's software clients, addressing their inquiries and resolving issues efficiently. You will work closely with the Customer Support Team Lead to identify areas for improvement within the support process and contribute to initiatives that enhance customer experience. Your role will involve engaging with clients to understand their needs and ensuring that they receive timely and effective assistance. You will also have the opportunity to share your insights and suggestions on how to improve the support function, helping to shape the future direction of the department. As part of a global team, you will collaborate with colleagues across different regions to ensure a consistent and high standard of support.
Paddle offers a flexible working environment, allowing you to work remotely or from one of our stylish hubs. We believe in investing in our team members, providing unlimited holidays and enhanced parental leave. You will have access to an annual learning fund to support your personal development and will benefit from regular training opportunities, both internal and external. We foster a culture of continuous improvement and encourage you to take on new challenges that will help you grow in your career. Join us at Paddle, where you can make a real impact while enjoying a supportive and dynamic work environment.
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