The Accounts Receivable (AR) Technology Change Lead will drive the full lifecycle of change management and ongoing adoption initiatives that quickly get employees up-to-speed when new AR tools and features are deployed. This role involves securing buy-in for new features, educating employees, overcoming internal resistance, and collaborating across global training, operations, and technology teams. The lead will gather user feedback and usability data to develop comprehensive change plans, user training, and communication strategies. They will establish measurable usability objectives and shared adoption goals to accurately evaluate the impact of change initiatives on user experience and operational metrics. They will effectively communicate change programs and progress to key stakeholders, building support and alignment from leadership.
The successful Change Lead will possess strong program management, technical, and interpersonal skills. They will be able to aggregate feedback and data from multiple sources, including customer needs, technology roadmaps, and business requirements, to create effective change management and go-to-market plans. The ideal candidate will excel at educating users on complex systems, supporting employees through transformational changes, and driving overall technology adoption. Undeterred by ambiguity, they will persist in delivering solutions with measurable results and are willing to take a hands-on approach to ensure programs exceed expectations. An instrumental contributor to the overall AR Technology strategy, they will provide continuous user support, enabling employees to maximize the value of available applications and technologies to achieve individual and team goals.
Key job responsibilities
- Develop, execute and steward change initiatives with clear objectives, success measures, and deliverables that return value from AR technology investments
- Aggregate and analyze inputs from multiple sources to develop complex change strategies that effectively educate and empower users with a variety of technology needs and learning styles
- Develop tools and materials that enable users to adopt best practices and increase efficiency, includes on-demand self-help, online/in-person learning, user communities, and multi-channel communications
- Partner closely with product and technical teams to deliver change strategies and solutions that support technology roadmaps and goals; lead discussions to achieve alignment on project scope and outcomes
- Understand, measure and evaluate how change initiatives impact customer experience and business outcomes, propose and implement recommendations that continuously improve results
- Anticipate risks, prevent/remove blockers, and build contingency plans that unblock projects and increase speed of delivery through risk mitigation, problem solving and effective escalation
- Effectively communicate and align on change objectives, strategy, and milestones with senior leaders and key stakeholders- Experience prior success in driving execution of large-scale project plans with multiple teams in support of business goals
- Experience using data and metrics to drive improvements
- 5+ years of change management, internal communications, and/or employee training experience- Experience creating and managing complex, cross-team project plans
- Experience with customer segmentation, profiling, and targeting
- Experience presenting metrics and progress to goal to senior leadership
- Bachelor's degree
- Experience building and executing change management strategies for a global organization
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $128,600/year in our lowest geographic market up to $212,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit
https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
