We are seeking a Technical Program Manager to join our World Wide Grocery Store Tech (WWGST) Checkout Engineering team in Austin, TX. This role will focus on two key areas: (1) managing global payment solutions across all Whole Foods Market (WFM) stores (US, Canada, and UK), and (2) overseeing point-of-sale (POS) software specifically for WFM locations in Canada and the UK.
The ideal candidate will own the "when" of delivering projects, along with contributing significantly to the "what" and "how" of our payment and POS solutions. You will be the driving force behind timelines and execution, while also playing a key role in shaping the direction and implementation of these critical systems.
Key job responsibilities
As a TPM in the WWGST Checkout Engineering team, you will work across multiple teams and regions to ensure successful implementation and maintenance of both payment systems and International POS solutions. You will be responsible for:
*Owning delivery timelines ("when") for all global payment initiatives and international POS projects
*Contributing to solution design and feature prioritization ("what") in collaboration with product managers and stakeholders
*Helping shape implementation strategies and technical approaches ("how") alongside engineering teams
*Developing and maintaining project roadmaps and release schedules across multiple concurrent workstreams
*Managing cross-functional teams and coordinating efforts to ensure seamless integration of payment systems with existing infrastructure
*Identifying and mitigating risks, resolving blockers, and escalating issues as needed to keep projects on track
*Driving the execution and improvement of SAFe Agile practices across distributed teams
*Establishing and tracking key performance indicators (KPIs) for both payment and POS initiatives
*Facilitating effective communication among global team members, stakeholders, and leadership
*Coordinate with other Checkout Engineering teams to identify and manage cross-team dependencies
*Monitor and leverage engineering team metrics to track program health
A day in the life
A typical day for a Technical Program Manager in the WWGST Checkout Engineering team involves coordinating global teams, leading design reviews, and managing cross-functional meetings. They track project progress, resolve dependencies, and oversee payment and POS initiatives across US, UK, and Canadian Whole Foods stores. Key responsibilities include creating program updates - weekly reports, monthly dashboards, and quarterly reviews - to keep leadership informed on progress and risks. The TPM balances tactical execution with strategic planning, ensuring smooth operations of Whole Foods Market's global payment systems while meeting compliance requirements and driving continuous improvement.
About the team
The World Wide Grocery Store Tech (WWGST) Checkout Engineering team is a small, agile group specializing in grocery technology. We manage global payment solutions and POS software for Whole Foods Market stores across the US, Canada, and UK. Our team uses our deep retail payment and POS technology expertise to deliver efficient, compliant checkout experiences. Working closely with cross-functional partners, we ensure efficient operations while continuously improving our systems. Our mission is to drive innovative payment and POS solutions that enhance the WWGS shopping experience .- 3+ years of technical product or program management experience
- 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- Strong understanding of retail payment systems and point-of-sale technologies
- Demonstrated ability to lead cross-functional teams and influence without direct authority- 3+ years of working directly with engineering teams experience
- Experience with payment processing systems and regulations
- Knowledge of POS software implementation and maintenance
- Understanding of retail technology ecosystems
- Experience working with UK and Canadian markets
- Understanding of payment security standards (e.g., PCI DSS) and compliance requirements
- Experience with large-scale system integrations in a retail environment
- Previous experience in grocery or retail technology
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