Are you customer obsessed, flexible, smart and analytical, strategic yet execution focused, hungry and passionate about e-commerce, experienced, and entrepreneurial leader with a strong work ethic? If yes, this opportunity will appeal to you.
The ideal candidate will be enthusiastic about managing challenging projects across multiple teams and locations unlocking potential of multiple Stores across the world. We are looking for Principal Program Manager who shares Amazon's passion for the customer—someone who understands the importance of compelling delivery programs in creating an overall customer (seller and buyer) experience.
In this role you will be responsible for working closely with Stores across Emerging Markets including program teams, sellers, seller support, customer service, Supply Chain and Operations to identify inbound and fulfillment issues faced by sellers and work with them to alleviate their issues. You will also partner with product management teams to identify long term delivery and fulfillment features and programs to improve the seller and customer experience on the Amazon.
Key job responsibilities
- Identify, analyze and own solutions for seller/customer experience impacting issues
- Drive process improvements and keep pace with our explosive growth while motivating others to meet the challenges of an extremely deadline-driven environment
- Gather and analyze customer and seller feedback to identify customer experience improvement initiatives and work with Product team to implement those
- Measure operations performance and work with other teams (Supply Chain and Operations, Seller Support, and Product Management) to ensure goals are met
- Drive visibility to senior VP/SVP leadership by owning mechanisms such as QBR.
- Identify blockers, resolve or escalate seeking support from leadership
- Drive accountability across Stores to product and program deployments and overall improvement in SX, Speed, Selection and Cost to Serve- 10+ years of working cross functionally across several teams experience
- MBA
- Experience defining program requirements and using data and metrics to determine improvements
- Experience working with, presenting to and influencing senior executives up to VP level- Experience owning program strategy and end to end delivery
- Experience working cross functionally with tech and non-tech teams
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
