The sales execution platform for modern businesses
Outreach is a leading sales execution platform headquartered in Interbay, Seattle, WA, that helps companies engage effectively with their customers throughout the sales lifecycle. With over 1,000 employees, Outreach has raised $527.3 million in funding across multiple rounds, achieving Unicorn statu...
Outreach offers flexible work-from-home opportunities, comprehensive health insurance, dental and vision coverage, a 401(K) plan, generous parental le...
Outreach fosters a culture centered around leveraging AI to drive sales efficiency, with a strong emphasis on integrating technology seamlessly into t...
Outreach • Chicago, IL
Outreach is seeking a Professional Services Consultant to ensure exceptional onboarding and implementation experiences for customers. You'll provide strategic insights and collaborate with various teams to enhance customer success. This role requires strong communication and consulting skills.
You have a strong background in consulting and customer success, with experience in onboarding and implementation processes. You excel at building relationships with clients and have a knack for understanding their needs and challenges. Your communication skills are top-notch, allowing you to convey complex information clearly and effectively. You are proactive in capturing customer feedback and using it to drive improvements in service delivery. You thrive in collaborative environments and enjoy working with cross-functional teams to achieve common goals. You are adaptable and can navigate the dynamic nature of customer engagements, ensuring that each client feels valued and supported.
As a Professional Services Consultant at Outreach, you will be the primary point of contact for customers post-sale, guiding them through the onboarding process. You will work closely with clients to understand their specific needs and tailor the implementation of Outreach's solutions to meet those needs. Your role will involve educating customers on the features and benefits of the platform, ensuring they are equipped to leverage it effectively. You will gather and analyze customer feedback to continuously improve the onboarding experience and address any challenges that arise. Collaboration with sales, presales, customer success, education, support, product, and engineering teams will be essential to ensure a seamless implementation process. You will also play a key role in inspiring customers to exceed their KPIs by providing strategic insights and best practices throughout their journey with Outreach.
Outreach offers a dynamic work environment where you can grow your skills and make a significant impact on customer success. You will have the opportunity to work with a talented team of professionals who are passionate about helping clients achieve their goals. The company values innovation and encourages you to bring your ideas to the table. Additionally, Outreach provides competitive compensation and benefits, fostering a culture of collaboration and support. You will be part of a company that is at the forefront of AI-driven sales solutions, making a difference for organizations worldwide.
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