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Microsoft Corporation, headquartered in Redmond, Washington, is a leading technology company known for its software products like Windows and Office, as well as cloud services through Azure. With over 100,000 employees, Microsoft serves millions of customers globally, including major enterprises lik...
Microsoft offers competitive salaries, stock options, generous PTO policies, and comprehensive health benefits. Employees also enjoy a flexible remote...
Microsoft fosters a culture of innovation and inclusivity, emphasizing collaboration across teams and a commitment to diversity. The company values em...
Microsoft • United States, Washington, Redmond, United States, Virginia, Reston, United States, Georgia, Atlanta, United States, Maryland, Annapolis Junction
Microsoft is hiring a Senior Advanced Cloud Engineer in Customer Support to deliver world-class support for Azure, Security, and Identity services. You'll collaborate with customers and product engineering teams to resolve issues and improve service quality. This role requires expertise in cloud technologies and a passion for customer advocacy.
You have a strong background in cloud computing and customer support, with a focus on Azure, Security, and Identity services. Your experience includes working directly with customers to clarify problem statements and reproduce issues in controlled environments. You are skilled at providing prescriptive technical guidance and driving rapid issue mitigation. You thrive in collaborative environments, partnering closely with product engineering teams to validate fixes and resolve configuration issues. You are passionate about helping customers overcome their toughest challenges and are dedicated to improving service quality.
You possess excellent communication skills, enabling you to articulate complex technical concepts to both technical and non-technical stakeholders. You have a proactive approach to problem-solving and are committed to driving meaningful insights back into engineering to enhance customer success. Your technical depth allows you to influence long-term improvements across Microsoft’s cloud services, ensuring customers can confidently adopt and expand their use of these technologies.
Experience with U.S. Government customers or in regulated environments is a plus. Familiarity with Microsoft’s Specialized Clouds and a strong understanding of customer advocacy principles will set you apart. You are adaptable and open to learning new technologies and methodologies as the cloud landscape evolves.
As a Senior Advanced Cloud Engineer in Customer Support, you will join the Customer Advocacy & Engineering team within C+AI Silver. Your primary responsibility will be to deliver exceptional support for Azure, Security, and Identity services to strategic U.S. Government customers. You will work on-site at a Microsoft facility, collaborating with a team of highly skilled engineers dedicated to unblocking customers and improving service quality.
You will engage directly with customers to clarify their issues, reproduce problems, and provide effective solutions. Your role will involve driving rapid issue mitigation and ensuring that customers receive prescriptive technical guidance tailored to their specific needs. You will also partner closely with product engineering teams to validate fixes and resolve configuration issues, playing a crucial role in enhancing the overall customer experience.
In addition to resolving customer issues, you will contribute to the continuous improvement of Microsoft’s cloud services by providing feedback and insights based on your interactions with customers. Your work will help shape the next wave of innovation and adoption for Microsoft’s most secure and regulated customers, ensuring they can leverage cloud technologies effectively.
At Microsoft, you will be part of a mission-driven organization that values customer success and innovation. We offer a collaborative work environment where you can deepen your technical expertise while making a meaningful impact on customer experiences. You will have opportunities for professional growth and development, working alongside some of the brightest minds in the industry.
We encourage you to apply even if your experience doesn't match every requirement. Our commitment to diversity and inclusion means that we value different perspectives and backgrounds, fostering a culture where everyone can thrive. Join us in shaping the future of cloud computing and customer support at Microsoft.
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