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Amazon, headquartered in South Lake Union, Seattle, WA, is the world's largest online retailer and a leader in cloud computing through Amazon Web Services (AWS). With over 1.5 million employees globally, Amazon operates in various sectors, including AI with its Alexa devices and a vast marketplace k...
Amazon offers competitive salaries, stock options, generous PTO policies, and comprehensive health benefits. Employees also have access to a learning ...
Amazon's culture is driven by customer obsession and a focus on innovation. The company encourages employees to think big and move fast, fostering an ...
Amazon • Tempe, Arizona, USA
Amazon is seeking a Shipper Performance Coach to enhance the shipper experience for vendors and sellers using Amazon Inbound Transportation. You'll evaluate network shipper defects and drive improvements through coaching and performance management in Tempe, Arizona.
You have a strong background in operations management, particularly in logistics or transportation. Your experience includes evaluating performance metrics and implementing strategies to improve efficiency. You possess excellent communication skills, enabling you to effectively collaborate with various stakeholders and lead discussions with shippers. You are adaptable and can quickly respond to changing conditions in the transportation landscape. Your analytical mindset allows you to identify root causes of issues and develop actionable solutions. You are passionate about enhancing the customer experience and take ownership of your responsibilities.
Experience in a coaching or mentoring role is a plus, as is familiarity with data analysis tools. A background in supply chain management or related fields will help you excel in this position. You are comfortable working in a fast-paced environment and have a track record of driving performance improvements.
As a Shipper Performance Coach, you will actively manage the performance of a portfolio of shippers, closely monitoring their data and identifying areas for improvement. You will lead weekly calls with assigned shippers to discuss performance metrics and address any transportation disruptions in real-time. Your role involves creating and implementing recommendations to enhance shipper performance, ensuring that they align with Amazon's standards. You will maintain daily logs on assigned shippers and present data on a daily basis to stakeholders. Your ability to analyze network shipper defects will be crucial in driving improvements and fostering a culture of accountability among shippers.
At Amazon, we focus on innovation and customer satisfaction. You will be part of a dynamic team that values learning and collaboration. We offer competitive compensation and a comprehensive benefits package, including medical, financial, and other perks. You will have the opportunity to grow your career in a company that is constantly evolving and redefining the logistics landscape. Join us in making a real impact on the shipper experience and contributing to Amazon's mission of being Earth's most customer-centric company.
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