Customer Support Specialist

Who you are

You are a dedicated individual with a passion for helping others and a strong desire to provide exceptional customer service. You understand the importance of creating a positive experience for customers and are eager to represent the partner brands effectively. You possess excellent communication skills, both verbal and written, and are comfortable interacting with diverse customers. You thrive in a collaborative environment and are willing to learn and adapt to new challenges. You have a proactive attitude and are committed to resolving customer inquiries efficiently. You are detail-oriented and can manage multiple tasks while maintaining a high level of service.

What you'll do

In this role, you will be responsible for assisting customers with their inquiries and providing support for the Parafin platform. You will engage with customers through various channels, ensuring that their questions are answered and issues are resolved promptly. You will collaborate with the Customer Experience Manager to identify areas for improvement in the customer journey and contribute to enhancing the overall customer experience. You will represent the partner brands with professionalism and empathy, ensuring that customers feel valued and understood. You will also participate in training sessions to stay updated on product features and best practices in customer support. Your role will involve documenting customer interactions and feedback to help improve service delivery.

What we offer

Parafin offers a competitive salary and benefits package, including an equity grant, medical, dental, and vision insurance. You will enjoy unlimited PTO and the flexibility to work from home. Additional perks include commuter benefits and free lunches when onsite. We also provide paid parental leave and a 401(k) plan to support your financial future. Our team is committed to fostering a supportive and inclusive work environment where you can grow and thrive.