We are building a new care delivery capability within our Senior Health clinics to support high-value, comprehensive primary care. As an In-Office Senior VBC Coordinator, you’ll support both direct patient engagement and program initiatives in partnership with our care teams. Reporting to the Manager of Network Development, you may rotate across clinics and contribute to core value-based care activities—supporting patients during in-person visits, managing telehealth connections, organizing program operations and leadership within our Medicare Population Health Programs team.
This hybrid role may include direct patient-facing responsibilities and programmatic coordination work (60% program coordination, 40% leadership/training), and is vital in driving performance on programmatic initiatives, enhancing care delivery, and supporting team operations.
Key job responsibilities
sponsibilities
Facilitate in-clinic telehealth visits and assist patients and families with using care coordination technology
Manage programmatic daily operations, escalations for vendor partners, care teams and PTO coverage across coordinators
Advocate for value-based care by supporting core metric awareness, celebrating team wins, and identifying opportunities through team huddles and escalations
Own team training sessions, new team member onboarding, and maintenance of standard workflows and documentation
Act as a project or workstream lead, promoting team collaboration and continuous process improvement
Review program metrics with leadership and follow up on feedback cases to support care optimization
Support additional VBC initiatives to include network management and programmatic development
Coordinate and manage PTO coverage across coordinators
Additional tasks as needed- 1+ year of customer service, patient-facing, or health coaching experience.
- Proven ability to meet productivity goals and maintain quality standards without retraining.
- Strong communication and interpersonal skills, with the ability to build trust with older adult populations; Spanish-speaking is a plus.
- Skilled at working effectively across teams and taking on feedback with an aim for improvement & collabortion
- Effective at problem-solving, adapting in fast-paced environments, and independently managing time and priorities.
- Proficiency in digital tools and platforms (e.g., Zoom, Google Suite, windows, Mac iOS, EHR/EMR systems, portal navigation).
- Comfort with using data and dashboards to identify opportunities for improvement & track ongoing performance across core value-based care activities
- Experience creating presentations and maintaining organized workflows.
- Willingness to drive between clinic locations and flexibility to cross-cover multiple projects.- Experience in end to end project management
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