Transforming billing for modern software companies
Metronome is a leading usage-based billing platform designed for modern software companies, enabling them to launch products faster and streamline finance workflows without coding. Trusted by industry leaders like OpenAI, Databricks, and NVIDIA, Metronome processes millions of invoices each billing ...
Employees enjoy competitive salaries, equity options, flexible PTO, and a remote-friendly work environment. Additional benefits include a learning bud...
Metronome fosters a culture of innovation and agility, leveraging the extensive experience of its founders from successful startups. The team values c...
Metronome • New York City; San Francisco Bay Area
Metronome is seeking an Implementation Manager to oversee the technical and project management aspects of the customer lifecycle. You'll work closely with sales, growth, product, and R&D teams to ensure successful customer onboarding and satisfaction. This role requires strong project management skills and technical acumen.
You have a strong background in project management and technical implementation, ideally with experience in software or billing platforms. You understand the importance of customer satisfaction and have a knack for managing complex projects from inception to completion. Your communication skills are top-notch, allowing you to effectively liaise between technical teams and clients. You thrive in a collaborative environment and enjoy working with cross-functional teams to drive success. You are detail-oriented and can manage multiple projects simultaneously while maintaining a focus on quality and timelines. You are adaptable and can navigate the challenges that come with scaling a rapidly growing company.
In this role, you will be responsible for managing the implementation of Metronome's billing platform for new customers. You will work closely with the sales team to understand customer needs and ensure a smooth transition from sales to implementation. You will coordinate with product and R&D teams to address any technical challenges that arise during the onboarding process. Your role will involve creating project plans, setting timelines, and ensuring that all stakeholders are aligned on objectives. You will also be responsible for training customers on how to use the platform effectively, ensuring they can leverage its features to meet their business needs. As part of the professional services team, you will contribute to continuous improvement initiatives to enhance the implementation process and customer experience.
Metronome provides a dynamic work environment where personal growth is highly valued. You will have the opportunity to work with a talented team that has a proven track record of success in the tech industry. We offer competitive compensation and benefits, including retirement planning options and flexible time off. Our culture encourages innovation and collaboration, making it an exciting place to grow your career. We are committed to diversity and inclusion, ensuring that all employees feel valued and supported in their roles.
Apply now or save it for later. Get alerts for similar jobs at Metronome.
