Retail Lead Associate (Reduced-Time), Customer Experience Operations

Who you are

You are a dedicated individual with a strong commitment to customer satisfaction and operational excellence. You possess the ability to prioritize tasks effectively and are open to learning new skills. Your attention to detail ensures that you contribute positively to the customer experience at Amazon. You thrive in a fast-paced environment and are willing to work flexible hours, including nights and weekends. You understand the importance of teamwork and are ready to support your peers in achieving common goals.

What you'll do

As a Retail Lead Associate, you will be the face of Amazon, interacting with customers and modeling desired behaviors for your team. You will assist with customer service operations and take on floor leader responsibilities, ensuring that customer engagement strategies are effectively utilized. Your role will involve using inventory management systems to scan, process, and count products, contributing to the overall efficiency of operations. You will provide peer-to-peer feedback on processes and standards, serving as an escalation point for resolving customer issues. Additionally, you will participate in the continuous improvement of customer experience and operations by helping to develop best practices and identifying barriers that affect both customer and associate experiences.

What we offer

Amazon offers a competitive pay starting at $18.35 per hour, along with a range of benefits. You will have the opportunity to work in a dynamic environment where your contributions directly impact customer satisfaction. The role provides a chance to develop your skills in customer service and operations, with the potential for career growth within the company. You will be part of a culture that values customer obsession, trust, respect, integrity, continuous learning, and fun, making it a rewarding place to work.