Senior Technical Support Engineer

Who you are

You have a strong background in technical support, with experience in troubleshooting and diagnosing complex technical issues. You excel in providing best practice advice and timely resolutions to ensure customer satisfaction. Your communication skills allow you to engage effectively with customers, sales teams, and service partners, fostering a collaborative environment. You are comfortable working in a remote setting and are based in the EST or CST time zones. You are driven by a commitment to delivering exceptional customer experiences and are eager to contribute to a company culture that values individual curiosity and growth.

What you'll do

As a Senior Technical Support Engineer at Tines, you will be responsible for providing technical support to a diverse range of customers, from startups to public companies. You will troubleshoot and diagnose complex technical issues, ensuring that customers receive timely and effective solutions. Your role will involve significant direct interaction with colleagues, customers, and partners, enabling you to provide valuable insights and support. You will also be responsible for documenting technical issues and solutions, contributing to the knowledge base that helps improve the overall customer experience. Your expertise will be essential in guiding customers through the integration of Tines' intelligent workflow platform with their existing systems.

What we offer

Tines offers a dynamic work environment where you can grow your skills and make a real impact. You will be part of a team that values simplicity, speed, and soundness in its approach to problem-solving. We provide opportunities for professional development and encourage you to take ownership of your career path. Our commitment to a secure and private design means you will be working with a product that is trusted by security-focused teams across various industries. Join us on our journey to empower businesses through intelligent workflows.