Managed Services Consultant

Who you are

You have a strong background in customer success or managed services, ideally with 3-5 years of experience in a similar role. You excel at building relationships and have a knack for understanding customer needs — your ability to influence stakeholders and manage complex accounts sets you apart. You are data-driven and possess excellent analytical skills, allowing you to translate insights into actionable strategies that drive customer satisfaction and retention.

Your project management skills are top-notch — you are adept at defining delivery timelines, milestones, and end-to-end project plans that ensure successful execution. You thrive in collaborative environments and enjoy working closely with cross-functional teams to deliver exceptional service. You are proactive in identifying potential challenges and are skilled at problem-solving, ensuring that you can navigate obstacles effectively.

Desirable

Experience in the supply chain or logistics industry is a plus, as it will help you understand the unique challenges faced by our customers. Familiarity with data analysis tools and methodologies will enhance your ability to provide valuable insights. A background in operational excellence or process improvement will also be beneficial in this role.

What you'll do

As a Managed Services Consultant at project44, you will play a crucial role in driving customer value through effective project management and data analysis. You will partner with customers to define their delivery timelines and milestones, ensuring that their needs are met throughout the project lifecycle. Your ability to present data-driven insights will be key in leading carrier initiatives from planning through adoption.

You will be responsible for managing multiple complex accounts, ensuring that each customer receives world-class service. Your strategic thinking will help you identify opportunities for improvement and innovation, allowing you to propose long-term solutions that enhance customer satisfaction. You will collaborate closely with business leaders and stakeholders to align project goals with customer expectations, ensuring that all parties are informed and engaged.

Your role will also involve conducting regular check-ins with customers to assess their satisfaction and gather feedback. You will use this information to refine processes and improve service delivery. By leveraging your analytical skills, you will analyze data to identify trends and insights that can inform decision-making and drive operational excellence.

What we offer

At project44, we are committed to fostering a diverse and inclusive workplace where every team member can thrive. You will have the opportunity to work with a talented and passionate team dedicated to solving complex supply chain challenges. We offer a hybrid work environment, allowing you to balance remote work with in-office collaboration.

You will receive competitive compensation and benefits, including opportunities for professional development and growth within the company. We encourage you to apply even if your experience doesn't match every requirement — we value curiosity and a growth mindset just as much as technical skills.

Join us at project44 and be part of a mission-driven organization that is transforming the supply chain industry. Together, we can make a difference and deliver exceptional value to our customers.