Business Program Manager

Who you are

You have a solid background in business operations, ideally with experience in managing programs that drive customer success. Your ability to navigate complex organizational structures and foster collaboration across teams is essential. You understand the importance of governance and timely execution in operational roles, ensuring that all processes align with strategic objectives. You are detail-oriented and possess strong analytical skills, allowing you to assess operational performance and identify areas for improvement. Your communication skills enable you to effectively engage with stakeholders at all levels, ensuring that everyone is aligned and informed. You are adaptable and thrive in a fast-paced environment, ready to tackle challenges as they arise.

Desirable

Experience in the technology sector, particularly with cloud services or AI solutions, would be a plus. Familiarity with project management methodologies and tools can enhance your effectiveness in this role. A background in customer experience or success management will help you understand the nuances of delivering exceptional service to clients.

What you'll do

In this role, you will serve as the operational anchor for the Delivery Partner Strategy & Management team, ensuring that all initiatives are executed efficiently and effectively. You will oversee the governance processes, ensuring compliance with internal policies and external regulations. Your responsibilities will include coordinating with various teams to align on project goals and timelines, facilitating communication and collaboration to drive successful outcomes. You will analyze operational data to identify trends and insights, using this information to inform decision-making and improve processes. Additionally, you will support the development of strategies that enhance the customer experience, leveraging Microsoft’s products and services to deliver value.

What we offer

Microsoft offers a dynamic work environment where you can grow your career while making a significant impact on customer success. You will have the opportunity to work with a diverse team of professionals who are passionate about leveraging technology to empower customers. We provide competitive compensation and benefits, along with opportunities for professional development and advancement within the company. Join us in our mission to accelerate AI transformation and deliver exceptional customer experiences.