Lead Engineer, NOC Services - 251124-1

Who you are

You have extensive experience in technical leadership, particularly in managing complex NOC incidents and providing expert guidance on data center infrastructure, networking, servers, cloud, and security issues. You are adept at leading root cause analysis for major incidents and recurring problems, ensuring adherence to SLAs and service quality standards. Your background includes overseeing 24x7 NOC operations, where you have demonstrated your ability to manage service delivery effectively. You thrive in environments that require a high level of technical expertise and are committed to driving sustained business success through efficient IT management.

Desirable

Experience with AI technologies and a strong understanding of IT infrastructure management will be advantageous. You are familiar with the latest trends in IT security and have a proactive approach to problem-solving. Your ability to communicate effectively with cross-functional teams and stakeholders is essential for success in this role.

What you'll do

In this role, you will act as the highest-level technical escalation point for complex NOC incidents, providing expert guidance and support to your team. You will lead root cause analysis for major incidents, ensuring that lessons learned are documented and communicated effectively. Your responsibilities will include overseeing the 24x7 NOC operations, ensuring that all incidents are managed according to established SLAs and OLAs. You will collaborate closely with other technical teams to address recurring problems and improve service delivery processes.

You will also be responsible for mentoring and developing your team, fostering a culture of continuous improvement and technical excellence. Your leadership will be crucial in driving the operational efficiency of the NOC, ensuring that all team members are equipped with the necessary skills and knowledge to perform their roles effectively. You will participate in strategic planning sessions to align NOC operations with the overall business objectives of Kaseya.

What we offer

Kaseya provides a dynamic work environment where innovation and collaboration are encouraged. You will have the opportunity to work with cutting-edge technologies and contribute to the development of solutions that drive transformative change in the IT industry. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us at Kaseya and be part of a team that is committed to changing lives through technology.