Your partner in seamless eCommerce fulfillment
ShipMonk is a leading eCommerce order fulfillment provider headquartered in Fort Lauderdale, Florida. With over 1,000 customers, including brands like MVMT and The Ridge, ShipMonk offers a comprehensive multichannel fulfillment solution that integrates with platforms like Shopify and Amazon. The com...
Employees enjoy competitive salaries, equity options, unlimited PTO, and a flexible remote work policy, promoting a healthy work-life balance....
ShipMonk fosters a culture of innovation and customer-centricity, emphasizing data-driven decision-making and a commitment to operational excellence i...
ShipMonk • Fort Worth, Texas, United States
ShipMonk is hiring a Key Account Manager to serve as a growth partner for merchants, providing cutting-edge technology and support. This role requires strong relationship management skills and a focus on customer success.
You have a proven track record in account management, ideally within the logistics or e-commerce sectors. Your experience has equipped you with the ability to build strong relationships with clients, ensuring their needs are met and exceeded. You understand the importance of being a trusted partner to your clients, and you thrive on helping them achieve their business goals. You are detail-oriented and possess excellent communication skills, allowing you to effectively convey complex information in a clear and concise manner. You are proactive in identifying opportunities for improvement and are committed to delivering exceptional service.
Experience in a 3PL or e-commerce environment is a plus, as is familiarity with fulfillment technologies. You are comfortable using data to drive decisions and have a knack for problem-solving. A background in sales or customer success can also be beneficial, as it complements your account management skills.
As a Key Account Manager at ShipMonk, you will be responsible for managing a portfolio of key clients, ensuring their satisfaction and success with our services. You will act as the primary point of contact for your clients, addressing their inquiries and concerns promptly. Your role will involve regular check-ins with clients to assess their needs and identify opportunities for upselling or cross-selling our services. You will collaborate closely with internal teams, including operations and technology, to ensure that client expectations are met and that we deliver on our promises. You will also analyze client data to provide insights and recommendations that can help improve their fulfillment processes. Your goal is to foster long-term relationships that drive mutual growth and success.
At ShipMonk, we believe in investing in our employees and providing them with the tools they need to succeed. You will have access to ongoing training and development opportunities to enhance your skills and advance your career. We offer a competitive compensation package, including benefits that support your well-being. Our company culture is built on collaboration and innovation, and we encourage you to bring your ideas to the table. Join us in our mission to revolutionize fulfillment and make a meaningful impact in the e-commerce space.
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