Manager, Technical Support Level 1

Who you are

You have a background in technical support and a passion for helping customers solve their issues. With experience in managing teams, you understand the importance of providing exceptional service and support. You are skilled in communication and can effectively convey technical information to non-technical users. You thrive in a collaborative environment and enjoy working with cross-functional teams to enhance customer experiences. You are adaptable and can handle various challenges that arise in a fast-paced support environment. You are committed to continuous improvement and are always looking for ways to enhance processes and team performance.

What you'll do

In this role, you will lead a team of support agents, ensuring they have the tools and knowledge necessary to assist customers effectively. You will develop training programs to enhance the team's skills and knowledge about Samsara's products and services. You will monitor team performance metrics and implement strategies to improve customer satisfaction and operational efficiency. You will collaborate with product and engineering teams to relay customer feedback and advocate for product improvements. You will also handle escalated customer issues, providing solutions and ensuring a positive outcome. Your leadership will be crucial in fostering a supportive and productive team culture.

What we offer

Samsara offers a dynamic work environment where you can make a significant impact on customer satisfaction and team performance. You will have the opportunity to work with innovative technology and contribute to the digital transformation of physical operations. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in shaping the future of connected operations and making a difference in industries that are vital to our economy.