The online marketplace transforming car sales
Motorway is a leading online car marketplace based in Fitzrovia, London, that enables car owners to sell their vehicles quickly and efficiently, often within 24 hours. Founded in 2017, Motorway has raised $272.6 million in Series B funding and achieved unicorn status in 2021. The platform connects s...
Motorway offers significant stock options for many roles, allowing employees to benefit from the company's growth. Employees enjoy flexible work-from-...
Motorway fosters a culture of innovation and adaptability, capitalizing on the digital transformation of the second-hand car market. The company empha...
Motorway is seeking a CRM Manager to enhance the experience for professional dealers in their B2B team. You'll collaborate with Product, Creative, and Commercial teams to streamline communication and improve dealer engagement. This role requires strong organizational skills and the ability to manage multiple tasks effectively.
You have a strong background in CRM management, ideally with experience in B2B environments. You understand the importance of creating seamless communication strategies that cater to diverse dealer needs. Your ability to analyze data and derive actionable insights will help you optimize our outreach efforts. You are a curious self-starter who thrives in a fast-paced environment and can manage multiple moving tasks and deadlines without needing constant hand-holding. You possess excellent communication skills, enabling you to explain your results confidently to stakeholders and collaborate effectively with cross-functional teams.
Experience with CRM tools and platforms is a plus, as is familiarity with marketing automation. You have a knack for testing and learning, always looking for ways to improve processes and outcomes. A background in the automotive industry or marketplace dynamics would be beneficial but is not essential. You are comfortable working independently and can adapt to changing priorities while maintaining a focus on delivering results.
As a CRM Manager at Motorway, you will be at the forefront of enhancing the dealer experience. You will work closely with the Product, Creative, and Commercial teams to ensure that our communication strategies are effective and engaging. Your primary responsibility will be to develop and implement automated communication processes that resonate with our network of dealers. You will analyze dealer feedback and engagement metrics to refine our messaging and ensure that we are providing valuable information without overwhelming them. You will also be responsible for managing campaigns that drive dealer engagement and satisfaction, ensuring that our outreach is timely and relevant.
You will collaborate with various teams to align our CRM initiatives with broader business goals, providing insights and recommendations based on your analysis of dealer interactions. Your role will involve regular reporting on the effectiveness of our CRM strategies, allowing you to make data-driven decisions that enhance our approach. You will be instrumental in shaping the future of how we communicate with our dealers, ensuring that their journey with Motorway is smooth and frictionless.
Motorway offers a dynamic work environment where you can make a significant impact on our dealer relationships. You will have the opportunity to work with a talented team that values innovation and collaboration. We provide a competitive salary and benefits package, along with opportunities for professional growth and development. Join us in transforming the used car market and be part of a company that is changing how people sell cars.
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