Manager, Technical Account Management

Who you are

You have a strong background in technical account management, ideally with experience in the fintech or payments industry. You possess a proven track record of leading teams and driving growth initiatives, demonstrating your ability to elevate operational service and sales revenue. Your leadership style fosters a high-performance environment where team members feel supported and motivated to excel. You are adept at mentoring and providing constructive feedback, ensuring that your team consistently meets and exceeds user expectations. You understand the importance of cross-functional collaboration and are skilled at defining and implementing solutions that scale effectively. Your experience in managing technical services or support teams in high-growth environments has equipped you with the insights needed to navigate challenges and drive success.

What you'll do

In this role, you will lead the Technical Account Management team at Stripe, focusing on providing exceptional service to our largest and fastest-growing paid users. You will mentor and guide your team of high-performing Stripes, helping them to cultivate a culture of excellence in user service. Your day-to-day responsibilities will include defining strategies to enhance service levels, implementing operational programs, and collaborating with cross-functional teams to address user challenges. You will set a high bar for quality and lead by example, ensuring that your team is equipped to deliver proactive consultation and best practice guidance. You will also be responsible for scaling the team as Stripe continues to grow, identifying opportunities for improvement and innovation in our service offerings. Your leadership will play a crucial role in optimizing and accelerating our users' business, ultimately contributing to Stripe's mission of increasing the GDP of the internet.

What we offer

At Stripe, we believe in empowering our employees to do their best work. We offer a collaborative and inclusive work environment where you can thrive and make a meaningful impact. You will have access to professional development opportunities and resources to help you grow in your career. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us in our mission to put the global economy within everyone's reach while doing the most important work of your career.