Client Success Associate

Who you are

You are excited about building relationships and providing exceptional service to clients. You thrive in a collaborative environment and are eager to contribute to the growth of the Co-Op segment at Sojern. You understand the importance of meeting unique KPIs and deadlines while managing a diverse portfolio of campaigns. Your proactive approach helps mitigate client churn, ensuring that you listen to client experiences and anticipate their needs. You are detail-oriented and committed to delivering accurate results that build client confidence in Sojern.

What you'll do

As a Client Success Associate, you will oversee the management of travel advertising campaigns, ensuring that each campaign meets its unique goals. You will work closely with internal teams, including sales and ad operations, to efficiently launch and optimize campaigns. Your role will involve providing a positive onboarding experience for clients, setting clear expectations, and promptly addressing their requests. You will also be responsible for maintaining and growing Co-Op revenue by building strong relationships with DMO partners. Your ability to consult with clients and deliver key findings will be crucial in providing thoughtful recommendations that enhance their experience with Sojern.

What we offer

Sojern offers a dynamic work environment where you can grow your career in client success. You will have the opportunity to work remotely while being part of a supportive team that values collaboration and innovation. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of every candidate to contribute to our mission.