The integration platform for seamless workflow automation
Workato is a leading integration and workflow automation platform headquartered in Palo Alto, CA. With over 1,001 employees, the company has raised $415 million in Series D funding and serves a diverse range of customers, enabling them to automate processes and integrate applications seamlessly. Wor...
Workato offers flexible working arrangements with a hybrid remote model, generous PTO, and employee stock options. Additional benefits include health ...
Workato fosters a culture of integration and collaboration, focusing on empowering users with minimal technical skills to streamline their workflows. ...
Workato • New York, New York
Workato is seeking a Commercial Customer Success Manager to enhance customer satisfaction and drive engagement. You'll be responsible for managing customer relationships and ensuring successful adoption of the platform. This role requires strong communication skills and a proactive approach to problem-solving.
You have a proven track record in customer success or account management, ideally within a technology or SaaS environment. Your ability to build strong relationships with clients is complemented by your excellent communication skills — you can articulate complex concepts in a way that resonates with diverse audiences. You are a fast learner who can independently conduct extensive research and synthesize ideas quickly, demonstrating a proactive approach to problem-solving. You thrive in a collaborative environment and are ready to take on additional initiatives and responsibilities as they emerge.
Experience in enterprise software or cloud solutions is a plus, as is familiarity with customer relationship management tools. You are data-driven and can leverage analytics to inform your strategies and decisions. A background in project management or operations can also enhance your effectiveness in this role.
As a Commercial Customer Success Manager at Workato, you will be responsible for driving customer satisfaction and engagement. You will work closely with clients to understand their needs and ensure they are getting the most value from our platform. This involves conducting regular check-ins, providing training and support, and identifying opportunities for upselling or cross-selling additional services. You will collaborate with internal teams to address customer feedback and drive product improvements. Your role will also include developing success plans tailored to each customer, tracking their progress, and reporting on key metrics to stakeholders.
At Workato, we believe in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We offer a vibrant and dynamic work environment along with a multitude of benefits that support both your professional and personal life. Our commitment to innovation means you will have the opportunity to work with cutting-edge technology and contribute to meaningful projects that impact businesses globally. We encourage you to apply even if your experience doesn't match every requirement — we value diverse perspectives and backgrounds.
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