Amazon.com operates in a global eCommerce environment without boundaries, and operates a diverse set of businesses, including Retail, third party marketplaces, eCommerce platforms, web services for developers.
Amazon's Global Stores (GS) provide customers access to Amazon’s worldwide selection with a localized search and browse experience, convenient local payment options, end-to-end delivery solutions and access to native customer service on the local Amazon marketplace. GS simplifies the cross-border shopping process by clearing customs on the customer’s behalf and by guaranteeing that the customer will not have to pay any additional duties and import fees beyond what is shown at checkout. RBS AGS team shares Global Store (GS)’s vision to empower customers to “Stay Local, Shop Global” with an objective to improve GS customer experience and maximize the revenue potential of GS ASINs by fixing cross-listing, Buyability, discoverability and detail page conversion defects at scale.
Key job responsibilities
RBS Cross border team aims to maximize the revenue potential of AGS selections and improve global store customer experience. We improve selections availability by addressing drop-off reasons from source MP to destination MP (Buyability), enhance GS ASINs exposure and ease customer journey in reaching GS ASINs and making buying decisions (Discoverability and Detail Page IDQ). As Senior Subject Matter Expert, you will take these responsibilities:
- Own BU level goals and work with various teams to drive continuous improvement towards the goals.
- Dive deep, find root causes and build solutions
- Eliminate defects through engaging with upstream teams for upstream solution update
- Consider scalability in solution building
- Be creative with new initiatives
- Stakeholder engagement- 2+ years of program or project management experience
- Experience interpreting data and making business recommendations
- Experience using data to influence business decisions
- Experience working in international cross-functional teams
- Knowledge of customer experience, listening to customers' voice and work backwards to improve business process and operations
- Language skill. English can be used as working language.- Experience in advanced SQL, Python, Tableau
- Experience in back office operations, escalation management and troubleshooting environments
- Experience in developing SOP to build mechanism for complicated working process
- Knowledge of e-commerce search algorithms including ranking mechanisms, product discoverability, and search optimization techniques
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
