Merchant Support Representative

Who you are

You have a strong background in customer service and possess sound judgment, making you a trustworthy individual who can work quickly, efficiently, and independently. You thrive in a role where building deep relationships with merchants and retail partners is key to your success. Your ability to communicate effectively and address inquiries with timely and accurate information is essential. You are flexible and customer-oriented, ready to assist in enhancing the financing experience for clients.

What you'll do

As a Merchant Support Representative at Koalafi, you will be the primary point of contact for our merchant network, managing all existing relationships through proactive communication. Your role will involve daily inbound and outbound interactions, ensuring that merchants receive the support they need. You will address questions regarding accounts or applications, contributing to client satisfaction and loyalty. Your efforts will help shape the future direction of the company as you grow alongside it, making a significant impact on the financing experience for our customers.

What we offer

At Koalafi, we value our teammates and provide an inspiring work environment that accelerates career growth. We offer competitive benefits, including paid holidays, a 401(k) retirement plan with company matching, student loan and tuition reimbursement, and parental leave. Our culture emphasizes inclusion and engagement, ensuring that every associate feels valued and empowered to contribute to our mission of transforming the financing experience.