Customer Success Generalist (Daylight)

Who you are

You are a proactive individual with a strong desire to help customers succeed. You thrive in a collaborative environment and are eager to learn about payment infrastructure and customer service best practices. You possess excellent communication skills and are comfortable engaging with a diverse range of clients. You are detail-oriented and can capture important customer insights that contribute to product improvements. You are ready to take on challenges and support customers during operational hours, ensuring their needs are met effectively.

What you'll do

As a Customer Success Generalist at Xendit, you will be part of a fast-paced team dedicated to providing undivided attention to our customers. You will handle inquiries and issues raised by customers, working diligently to resolve them and prevent potential problems. Your role will involve capturing valuable customer feedback that will inform our product and service enhancements. You will collaborate with various departments to ensure that customer inquiries are addressed promptly and effectively. You will also contribute to operational excellence projects, generating ideas based on your experiences in handling customer inquiries. Your insights will play a crucial role in driving improvements in our customer service delivery.

What we offer

At Xendit, we offer a dynamic work environment where you can grow your skills in customer success and payment infrastructure. You will have the opportunity to work with a diverse team and engage with a wide range of clients across Southeast Asia. We are committed to your professional development and will provide you with the resources and support you need to succeed in your role. Join us in making payments simple, secure, and easy for everyone in the region.