Associate Renewal Sales Specialist, Customer Retention

Who you are

You are an enthusiastic individual ready to embark on a career in sales, particularly in customer retention. You thrive in a collaborative environment and are eager to build strong relationships with customers and internal teams. Your ability to communicate effectively and empathize with customer needs will be key to your success in this role. You understand the importance of accountability and are committed to achieving high renewal rates for existing customers. You are adaptable and ready to tackle challenges in a fast-paced setting, demonstrating a proactive approach to problem-solving.

What you'll do

In this role, you will be responsible for managing a high volume of customer renewals, ensuring that each interaction is meaningful and productive. You will collaborate closely with customers, partners, and various internal stakeholders, including legal, finance, and engineering teams, to facilitate smooth renewal processes. Your goal will be to develop trusted relationships with key accounts and customer stakeholders, helping them realize the value of SolarWinds solutions. You will identify customer requirements and roadblocks, leveraging your account management skills to drive renewals to on-time closure. Additionally, you will partner with Customer Success and Account Executives to maximize account growth and ensure customer satisfaction.

What we offer

At SolarWinds, we prioritize a people-first culture that values the contributions of every team member. You will have the opportunity to grow your career within a supportive environment that encourages collaboration and innovation. We offer competitive compensation and benefits, along with a commitment to your professional development. Join us in our mission to empower customers and drive business transformation through our powerful solutions.