Simplifying remote team building worldwide
Remofirst, headquartered in College Hill, San Francisco, CA, is a B2B SaaS company founded in 2021 that simplifies the hiring process for remote teams across over 150 countries. With $14.1 million in funding, Remofirst has quickly become profitable and serves market leaders like Microsoft and Master...
Employees enjoy 100% remote work, a choice of work equipment, and PTO regulated by local statutory requirements. Additionally, Remofirst offers compet...
Remofirst fosters a culture of respect and inclusivity, encouraging input from all employees as the company evolves. The focus on diversity and the ri...
RemoFirst • India
RemoFirst is seeking a Strategic Customer Success Manager for the APAC region to guide customers through the global employment process. You'll support onboarding and serve as the primary contact for client needs. This role requires strong communication and problem-solving skills.
You have a strong background in customer success or account management, ideally within the tech or HR industry. You understand the importance of building relationships and are skilled at advising clients on best practices. Your communication skills are top-notch, allowing you to convey complex information clearly and effectively. You are proactive and enjoy guiding customers through processes, ensuring they feel supported every step of the way. You thrive in a remote-first environment and are comfortable collaborating with teams across different time zones. You are passionate about helping clients succeed and are relentless in your pursuit of excellence.
As a Strategic Customer Success Manager at RemoFirst, you will be responsible for advising and proactively guiding customers through the global employment process. You will support their onboarding onto the RemoFirst platform, ensuring they understand how to utilize the tools available to them. You will be their primary point of contact for any future needs, addressing inquiries and providing solutions to challenges they may face. You will collaborate closely with the Sales, Product, and Finance teams to deliver a world-class experience for clients. Your role will involve regular check-ins with customers to assess their satisfaction and identify opportunities for improvement. You will also gather feedback to help shape the development of our services and enhance the overall customer experience.
At RemoFirst, we believe in the freedom of work and the importance of a supportive team environment. You will join a team of problem solvers and overachievers who are dedicated to delivering excellence. We offer a remote-first culture that allows you to work from anywhere in India while collaborating with a global network of partners. You will have opportunities for professional growth and development as we encourage you to take ownership of your role and contribute to our mission. We value diversity and inclusion, and we welcome applicants from all backgrounds to apply, even if your experience doesn't match every requirement.
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