Transforming businesses through technology and innovation
CI&T is a global digital transformation company headquartered in New York, specializing in software engineering and IT services. With over 5,000 employees, CI&T partners with major brands like Coca-Cola, Johnson & Johnson, and Nestlé to deliver tailored solutions in areas such as AI/ML, cloud comput...
CI&T offers competitive salaries, equity options, a generous PTO policy, and flexible remote work arrangements. Employees also benefit from a learning...
CI&T fosters a culture of innovation and collaboration, emphasizing agile methodologies and a customer-centric approach. The company values diversity ...
CI&T • Brazil
CI&T is seeking a Senior Support Analyst to address and resolve support requests for a major client in the CPG industry. You'll utilize your JavaScript knowledge and analytical skills to ensure platform stability and client satisfaction.
You have a strong background in support analysis, with experience in addressing and resolving technical issues for digital platforms. Your expertise in JavaScript allows you to understand and troubleshoot programming-related inquiries effectively. You possess strong analytical skills and can communicate complex technical concepts clearly to clients and team members. Adaptability is one of your strengths, as you are willing to learn and adapt to new tools and processes as needed. You excel in time management, prioritizing tasks efficiently in a fast-paced environment, ensuring that critical situations are handled promptly and effectively.
In this role, you will respond to support requests from clients, clarifying questions and resolving incidents related to their digital platform. You will play a crucial role in restoring production operations through remedial actions, ensuring platform stability and performance during promotional peaks and key campaign periods. Keeping clients informed about the lifecycle of their support tickets is essential, as you will communicate campaign impacts, timelines, and mitigation plans when incidents affect live experiences. Your in-depth knowledge of the client's business will enable you to actively contribute to the improvement of the services provided. You will prioritize and escalate critical situations, understanding their impacts on the business and ensuring timely resolutions, particularly when issues affect ongoing or upcoming promotions. Establishing a partnership and empathetic relationship with clients will be key to promoting their satisfaction and preventing the reopening of support tickets by ensuring efficient resolution of incidents and requests.
At CI&T, you will be part of a team that values collaboration and innovation. We offer opportunities for professional growth and development, allowing you to expand your skills and advance your career. Our culture emphasizes the importance of client satisfaction and teamwork, creating an environment where you can thrive. You will work with a diverse group of professionals who are passionate about technology and dedicated to delivering exceptional service to our clients. Join us in our mission to transform businesses through technology and make a meaningful impact in the industry.
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