Company Background
Dataminr, the leader in AI-powered real-time event, threat & risk intelligence, acquired ThreatConnect, a premier intelligence management platform for contextualizing and prioritizing threats across internal client data environments. The fusion of Dataminr’s leading AI platform for public data signals with ThreatConnect’s deep internal data capabilities will create the industry’s first-ever Agentic AI-powered Client-Tailored intelligence. Dataminr’s AI Agents will dynamically reason across both the internal and external data domains to deliver real-time intelligence that is context-aware, personalized, and automatically adapts to the unique needs of individual customers.
Polarity product serves more than 60 large enterprise customers across industries, including financial services, government, and technology. Its users are in cyber threat intelligence, security operations, threat hunting, and incident response teams. More than a dozen enterprise customers already use the technologies together and have seen the multiplicative value.
Polarity streamlines security analyst workflow, allowing them to dramatically improve the efficiency of their threat detection and response efforts without switching context or leaving their pane of glass by bringing contextual data from more than 200 sources of security alerts, logs, threat intelligence indicators, and incidents.
We love to recognize our employees who have gone above and beyond and offer incentives like quarterly awards, an employee bonus and referral program, and team-building outings.
Job Description
We’re seeking a Senior Customer Success Manager (CSM) who can hit the ground running in a fast-paced, rapidly evolving environment. The position will report to the Director of Customer Success and will provide solutions-based support to the company’s most important customers. The right candidate will bring deep expertise in the customer journey and related technologies, as well as proven knowledge of deployments to drive mutual success.
CSMs are key in ThreatConnect’s customer support organization, with advanced problem-solving, account management, and customer interaction skills. CSMs are the driving force that empowers customers to become powerful players in threat intelligence, intelligence-powered security operations (IPSO), and risk quantification spaces.
