Empowering learners through accessible online education
Udemy is a leading online learning platform headquartered in San Francisco, California, offering over 130,000 courses to a global community of 35 million students. The platform provides a diverse range of subjects including programming, marketing, and data science, catering to both individual learne...
Udemy offers competitive salaries, equity options, generous PTO policies, and a remote work flexibility that allows employees to balance their work an...
Udemy fosters a culture of continuous learning and innovation, encouraging employees to enhance their skills through access to their own courses and a...
Udemy • Denver, CO
Udemy is seeking an Enterprise Customer Success Manager to help define the future of learning. You'll work closely with clients to ensure their success on the platform. This role requires strong project management and communication skills.
You have a strategic mindset, allowing you to think critically and creatively about long-term goals. Your ability to analyze complex information and adapt strategies to changing conditions makes you a valuable collaborator in driving sustainable success and innovation. You excel in project management, demonstrating superior project and time management abilities with a strong attention to detail that enables you to handle multiple priorities effectively. Your exceptional verbal and written communication skills foster clear interactions and effective teamwork with clients and colleagues. You are resourceful, able to navigate challenges and find solutions that benefit both the company and its clients.
As an Enterprise Customer Success Manager at Udemy, you will play a crucial role in helping clients maximize their use of our AI-powered skills acceleration platform. You will engage with clients to understand their needs and ensure they are achieving their learning objectives. Your responsibilities will include developing strong relationships with key stakeholders, providing guidance on best practices, and facilitating training sessions to enhance user engagement. You will also collaborate with internal teams to relay client feedback and contribute to product improvements. Your role will require you to monitor client success metrics and proactively address any issues that may arise, ensuring a high level of satisfaction and retention.
At Udemy, you will be part of a mission-driven company focused on transforming lives through learning. We offer a collaborative work environment where your contributions will have a real impact on learners around the world. You will have the opportunity to work in our Denver office, engaging with a diverse team of professionals who are passionate about education and technology. We encourage you to apply even if your experience doesn't match every requirement, as we value unique perspectives and experiences that can add value to our company.
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