Senior Manager, Forward-Deployed Data Science

Who you are

You have a strong background in data science, with experience leading teams and driving data-driven decision-making in a business context. You understand the importance of customer insights and how they can shape product strategy and enhance customer experiences. You are skilled in managing high-impact technical engagements and have a proven track record of working closely with strategic customers to ensure successful adoption and scaling of data solutions. You possess excellent communication skills, enabling you to act as a strategic partner to both internal teams and external clients. You are passionate about leveraging data to unlock actionable insights and drive business value. You thrive in collaborative environments and enjoy mentoring and developing your team members.

Desirable

Experience with AI technologies and customer service solutions is a plus. Familiarity with data analytics tools and methodologies will enhance your ability to lead the team effectively. A background in product management or strategy can also be beneficial in this role.

What you'll do

As a Senior Manager, Forward-Deployed Data Science at Intercom, you will lead a team of Forward Deployed Data Scientists, focusing on high-impact technical engagements that shape how customers adopt, deploy, and scale our AI solutions. You will work closely with customers to understand their needs and ensure they derive maximum value from our products. Your role will involve collaborating with cross-functional teams to drive evidence-based decision-making and generate insights that inform product strategy. You will be responsible for mentoring your team, fostering a culture of continuous learning and improvement, and ensuring that your team is equipped to tackle complex data challenges. You will also play a key role in expanding our forward-deployed motion to meet the growing demand from our most strategic customers, ensuring that we deliver exceptional customer experiences through data-driven insights.

What we offer

Intercom offers a dynamic work environment where innovation and collaboration are at the forefront. You will have the opportunity to work with cutting-edge AI technologies and contribute to shaping the future of customer service. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to transform customer experiences and make a meaningful impact in the industry.