Solutions Architect

Who you are

You have a strong background in solutions architecture, ideally with experience in deploying AI applications — you've worked closely with enterprise clients to understand their needs and translate them into effective technical solutions. Your ability to communicate complex technical concepts to non-technical stakeholders sets you apart, allowing you to serve as a trusted advisor. You possess a product mindset and are driven by the desire to help customers achieve tangible business value through innovative technology.

You are familiar with Generative AI technologies and have a solid understanding of how they can be applied across various industries — your experience includes working with senior customer leaders to establish strategies that maximize the impact of AI solutions. You thrive in collaborative environments, partnering with technical teams to move projects from prototype to production.

Your technical expertise includes designing enterprise architectures that leverage tools like ChatGPT and the OpenAI API — you understand the intricacies of integrating these technologies into existing systems and workflows. You are proactive in identifying high-value applications for AI and have a knack for building effective backlogs of use cases tailored to specific industries.

You are adaptable and comfortable working in a hybrid model, balancing time between the office and remote work — your flexibility allows you to engage effectively with clients and internal teams alike. You are committed to continuous learning and staying updated on the latest advancements in AI technology, ensuring that you can provide the best possible guidance to your clients.

Desirable

Experience with cloud platforms and enterprise software solutions is a plus — familiarity with sales processes and customer success strategies will enhance your ability to drive projects forward. You may also have a background in software development or engineering, which helps you understand the technical challenges faced by your clients.

What you'll do

As a Solutions Architect at OpenAI, you will deeply embed with strategic platform customers, serving as their technical lead and trusted advisor — your role will involve collaborating with senior leaders to establish a comprehensive Generative AI strategy that aligns with their business goals. You will identify the highest value applications for AI and work closely with technical teams to transition from prototype to production, ensuring that solutions are effectively integrated into their operations.

You will take a holistic view of customer needs, designing enterprise architectures that maximize value through the use of OpenAI's technologies — this includes leveraging ChatGPT and the OpenAI API to create innovative solutions for customer service, automated content generation, and other applications. Your ability to communicate effectively with both technical and non-technical stakeholders will be crucial in driving alignment and ensuring successful project outcomes.

Collaboration will be key in this role, as you will work closely with Sales, Solutions Engineering, Applied Research, and Product teams — your insights will help shape the development of new features and enhancements based on customer feedback and industry trends. You will also be responsible for maintaining a strong technical understanding of OpenAI's offerings, enabling you to provide informed guidance to clients.

What we offer

OpenAI offers a hybrid work model, allowing you to balance in-office collaboration with remote flexibility — we provide relocation assistance for new employees to ensure a smooth transition. You will be part of a dynamic team that is committed to leveraging AI to solve global challenges, and your contributions will directly impact the future of technology.

We encourage you to apply even if your experience doesn't match every requirement — we value diverse perspectives and are committed to fostering an inclusive environment where everyone can thrive. Join us in shaping the future of AI and making a meaningful difference in the world.