Empowering businesses with product analytics insights
Amplitude, headquartered in Yerba Buena, San Francisco, CA, is a leading product analytics company that empowers businesses to understand user behavior through its advanced analytics platform. Trusted by industry giants like Microsoft, Twitter, and Peloton, Amplitude has raised $336.2 million in fun...
Amplitude offers competitive RSU grants that vest quarterly over three years and an Employee Stock Purchase Plan allowing employees to buy stock at be...
Amplitude fosters a culture centered around data-driven decision-making, enabling teams to leverage insights for product improvement. The company is c...
Amplitude • Albuquerque, NM; Denver, CO; Los Angeles, CA; Phoenix, AZ; Portland, OR; San Diego, CA; Santa Fe, NM; Scottsdale, AZ; Seattle, WA
Amplitude is seeking a Senior Customer Success Architect to deliver innovative solutions to customers. You'll leverage your expertise in digital analytics and customer success strategies. This role requires a strong understanding of customer needs and the ability to drive product adoption.
You have a proven track record in customer success, ideally with 5+ years of experience in a technical role that involves working closely with clients to ensure they derive maximum value from the product. You possess strong analytical skills and are comfortable using data to inform your strategies and decisions. Your communication skills are exceptional, allowing you to convey complex concepts in a clear and engaging manner. You thrive in collaborative environments and enjoy working with cross-functional teams to deliver the best outcomes for customers. You are passionate about technology and have a deep understanding of digital analytics platforms, particularly Amplitude. You are committed to fostering an inclusive environment and believe that diverse teams lead to better solutions.
Experience in a SaaS environment is a plus, as is familiarity with product management principles. You may have worked with various analytics tools and have a keen interest in how data can drive product improvements and customer satisfaction. A background in project management or experience leading customer-facing initiatives would also be beneficial.
In this role, you will be responsible for guiding customers through their journey with Amplitude, ensuring they are effectively utilizing the platform to meet their business goals. You will conduct onboarding sessions, provide training, and offer ongoing support to help customers maximize their use of the product. You will analyze customer data to identify trends and insights that can inform product usage and drive engagement. Collaborating with the product team, you will relay customer feedback to help shape future product developments. You will also develop and maintain strong relationships with key stakeholders within customer organizations, acting as their trusted advisor and advocate.
Amplitude offers a dynamic work environment where you can grow your skills and advance your career. You will have the opportunity to work with a diverse team of professionals who are passionate about helping customers succeed. We provide competitive compensation and benefits, along with a commitment to work-life balance. Our culture emphasizes collaboration, innovation, and a customer-first approach, ensuring that you can make a meaningful impact in your role. Join us in shaping the future of digital analytics and helping our customers build better products and experiences.
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