Director, Product Management - Commerce Experience

Who you are

You have extensive experience in product management, particularly in developing customer-facing solutions that enhance user experiences. Your background includes leading cross-functional teams and driving product strategy in a technology-driven environment. You understand the importance of customer satisfaction and have a track record of improving business outcomes through innovative product solutions.

You possess strong leadership skills, enabling you to guide teams effectively while fostering collaboration and communication across departments. Your analytical mindset allows you to leverage data to inform product decisions and measure success. You are passionate about creating seamless commerce experiences that meet customer needs and drive engagement.

Desirable

Experience in the Internet of Things (IoT) space or related industries is a plus, as is familiarity with commerce management systems. You are comfortable working in a fast-paced environment and can adapt to changing priorities while maintaining focus on strategic goals.

What you'll do

In this role, you will be responsible for defining and executing the product strategy for Samsara's customer-facing commerce experiences. You will lead cross-functional teams to develop solutions for account management, invoicing, billing, inventory management, and license management. Your work will directly impact customer interactions with Samsara, enhancing their experience and satisfaction.

You will collaborate closely with engineering, design, and marketing teams to ensure that product development aligns with customer needs and business objectives. You will conduct user research and gather feedback to inform product enhancements and prioritize features that drive customer engagement.

As a leader, you will mentor and guide your team, fostering a culture of innovation and accountability. You will also be responsible for setting key performance indicators (KPIs) to measure the success of your products and initiatives, ensuring that they align with overall business goals.

What we offer

Samsara provides a dynamic work environment where you can make a significant impact on the future of physical operations. You will have the autonomy to shape product strategies and drive meaningful change within the organization. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in transforming industries through innovative technology solutions.