Amazon Exports and Expansion (Amazon Global Store) is looking for a seasoned Application Support Engineer, who has strong hands-on experience in managing incidents, operational issues and driving operational excellence for large-scale services/systems. Amazon Global Store enables cross-border customers to purchase products on Amazon Marketplaces that currently ship to over 77 countries with guaranteed shipping and import duty fees. We seek to provide a customized experience that allows customers anywhere in the world to buy products from all of Amazon marketplaces. Our mission is to provide a one-stop shopping experience to international customers.
This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success. Some of the key job functions of the application support engineer are:
Provide first level of support for handling tickets, operational issues from production services
Provide engineering support of our incoming tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines.
Work on maintenance driven coding projects, primarily in Perl or shell scripts, web technologies, and Java based projects.
Read and understand complex application code and make code fixes to resolve support issues
Software deployment support in staging and production environments.
Develop tools and automate manual operational tasks and easy maintenance of our services.
Build monitoring metrics dashboard, and report System health and Support status metrics.
Work with remote development (Seattle) teams for handing-off or taking over active support issues and to create a team specific knowledge base and skill set.
- 2+ years of software development, or 2+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Experience scripting in modern program languages- Knowledge of web services, distributed systems, and web application development
- Experience troubleshooting & maintaining hardware & software RAID
- Experience with REST web services, XML, JSON
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