The Amazon Global Benefits team is seeking a Benefits Manager for its pharmacy plans to provide strategic and operational program management support to oversee execution of Amazon’s pharmacy benefit program, evaluating key measures to continually optimize program operations and strategy, with an overarching commitment to member experience. This role works closely with benefits leadership, Amazon Health Services (AHS), vendor partners and department leads to execute on the vision for pharmacy benefits. This role requires understanding of ERISA compliance requirements, HIPAA, extensive experience in pharmacy benefit or health plan operations, health tech integrations, data analytics and vendor contracting with a particular focus on implementing member-centric pharmacy innovations and managing complex vendor relationships within an innovative pharmacy benefit model.
Key job responsibilities
- Oversee an innovative pharmacy benefit model, inclusive of devising program strategy and day-to-day execution
- Lead pharmacy benefit design improvements, vendor management and performance monitoring
- Synthesize program data, including voice of customer data, into operational improvements and strategic program recommendations to enhance pharmacy benefit model and the associated member experience
- Develop product specifications for technical teams to build new pharmacy solutions and cross-vendor integrations
- Monitor, document and analyze member escalations and program performance
- Provide consultative SME support in benefit operations, benefits tech, pharmacy procurement, finance, communications, contracting and compliance
- Prepare proposals and summary documents for senior leaders
- Manage multiple concurrent projects and their interdependences- Bachelor's degree or above in Healthcare, Business, Human Resources, or related field
- 2+ years of vendor management experience
- 2+ years of data analysis experience
- 4+ years of Microsoft Office products and applications experience, or Bachelor's degree in management, business administration, economics, engineering, marketing
- 5+ years of experience leading strategic and operational pharmacy program management in a complex, matrix environment- Master's degree in healthcare, business, HR or related field
- 5+ years of experience in employee pharmacy benefit plan design
- 2+ years of experience working in pharmacy care delivery
- Experience with member/customer support programs and pharmacy management strategies
- Strong track record of delivering large, complex projects
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $115,600/year in our lowest geographic market up to $202,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit
https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
