Empowering fintech builders with seamless banking solutions
Unit is a leading Banking-as-a-Service platform headquartered in Kips Bay, New York, empowering fintech builders to integrate financial services seamlessly. With a valuation exceeding $1 billion, Unit has raised $169.6 million in funding and serves a growing customer base that includes companies lik...
Unit offers startup equity and a 401(k) plan, a flexible vacation policy allowing employees to take the time off they need, and an unlimited book budg...
Unit's culture is centered around simplifying financial services for businesses, promoting a flexible, white-label solution that allows easy integrati...
Unit • New York Office
Unit is hiring a Support Specialist to manage client-facing responsibilities and improve product offerings. You'll engage with customers and collaborate with cross-functional teams to enhance service quality. This role is ideal for someone enthusiastic about fintech.
You are a proactive individual with a strong desire to help customers and improve products. You thrive in a client-facing role and are energized by challenges. Your enthusiasm for fintech drives you to create a better financial infrastructure for users. You understand the importance of customer feedback and are eager to turn insights into actionable improvements. You possess excellent communication skills and can effectively coordinate with cross-functional teams to resolve complex inquiries. You are detail-oriented and committed to delivering exceptional service while identifying opportunities for product enhancements.
As a Support Specialist at Unit, you will be responsible for triaging and responding to customer inquiries, ensuring that each interaction is handled with care and professionalism. You will manage complex customer issues, escalating them as necessary to ensure timely resolutions. Your role will involve coordinating with various teams within the company to address challenges and improve the overall customer experience. You will actively seek out opportunities for product improvements based on customer feedback, contributing to the continuous enhancement of our services. Your insights will play a crucial role in shaping the future of our offerings and ensuring that we meet the needs of our clients effectively.
At Unit, you will join a fast-growing team dedicated to creating a more equitable financial ecosystem. We offer a collaborative work environment where your contributions will have a significant impact from day one. You will have the opportunity to work alongside experienced professionals who are passionate about their work and committed to empowering clients. We believe in fostering a culture of continuous improvement and encourage you to apply even if your experience doesn't match every requirement. Join us in building an industry-defining company and be part of a mission that matters.
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