Manager, Channel Support Operations - AppleCare

Who you are

You have over 8 years of experience in operations, asset management, logistics, or technical support leadership — you've successfully navigated complex operational challenges and have a proven track record of leading teams effectively. Your 2+ years of people management experience have equipped you with the skills to guide diverse teams through issue resolution and process improvement. You thrive in collaborative environments, building strong relationships with partner groups to ensure operational readiness across various business channels. Your ability to work across different time zones and cultures makes you an ideal candidate for this global role.

You understand the importance of asset management services and deployment support — your experience has taught you how to scale systems and services to meet the needs of rapidly growing organizations. You are adept at problem-solving and enjoy the challenge of supporting teams in a fast-paced environment. Your operational leadership skills enable you to drive constant improvement in support processes, ensuring that each channel receives the necessary resources to run effectively.

Desirable

Experience in a technology-driven company like Apple is a plus, as it gives you insight into the unique challenges and opportunities within the tech industry. Familiarity with customer support operations and logistics will further enhance your ability to lead the Channel Support team.

What you'll do

As the Channel Support Operations Manager, you will lead a global team responsible for delivering operational support across a wide range of internal business channels and partner organizations at Apple. Your role will involve guiding the team through issue resolution and new business onboarding, ensuring that all channels receive the asset management services they require. You will be responsible for building strong relationships with partner groups, which is essential for effective collaboration and operational success.

You will oversee the deployment of technology and tools that empower teams to perform at their best. Your leadership will be crucial in scaling the systems and services that keep Apple running smoothly. You will also focus on constant improvement of support processes, identifying areas for enhancement and implementing solutions that drive efficiency.

In this role, you will work closely with diverse teams across different time zones, fostering a culture of collaboration and support. Your ability to navigate complex operational challenges will be key to your success, as you will be tasked with ensuring that each channel is operationally ready and equipped to meet customer needs.

What we offer

Apple offers a dynamic work environment where innovation and collaboration are at the forefront. You will have the opportunity to work with some of the brightest minds in the industry, contributing to projects that have a meaningful impact on customers worldwide. We value diversity and inclusion, and we encourage you to apply even if your experience doesn't match every requirement. Join us in our mission to enrich lives through technology and support teams that are dedicated to excellence.