AMR Retail Executive Relations Representative, Mandarin Language Support

Who you are

You have a strong background in customer service, ideally with experience in handling complex and sensitive issues. Your communication skills are exceptional, allowing you to engage effectively with customers and stakeholders. You are fluent in Mandarin, which is essential for this role, and you understand the importance of providing a personalized experience to each customer. You thrive in a fast-paced environment and are adept at problem-solving, ensuring that customer concerns are addressed promptly and effectively. You are committed to fostering an inclusive and diverse workplace, aligning with Apple's values of inclusion and belonging.

What you'll do

In this role, you will be responsible for managing customer service recovery for critical issues escalated from Apple's Executive Team and other stakeholders. You will handle a wide range of complex problems, ensuring that each customer interaction is an opportunity to delight and inspire. You will work closely with various teams within Apple to resolve customer issues and improve overall satisfaction. Your role will involve analyzing customer feedback and identifying trends to enhance the customer experience. You will also participate in training and development initiatives to improve team performance and customer service standards.

What we offer

Apple offers a dynamic work environment where you can contribute to a culture of innovation and excellence. You will have the opportunity to work with a diverse team of professionals who are passionate about delivering exceptional customer experiences. Apple provides competitive compensation and benefits, along with opportunities for professional growth and development. You will be part of a company that values inclusion and diversity, ensuring that everyone feels welcome and empowered to do their best work.