Technical Account Manager

Who you are

You are a Technical Account Manager with a strong technical background and a passion for customer success. You have experience interfacing with clients and providing white-glove support, ensuring they derive maximum value from the platform. Your organizational skills are top-notch, and you thrive in a detail-oriented environment where you can think creatively to solve problems. You possess a solid understanding of web technologies, including JavaScript, HTML, and CSS, which allows you to communicate effectively with technical stakeholders. You hold a Bachelor's degree in computer science or a related field, and you are eager to teach new customers about the platform. Your experience in a SaaS environment, particularly with tools like JIRA, Zendesk, and Salesforce, sets you apart as a candidate who can excel in this role.

What you'll do

As a Technical Account Manager at Contentsquare, you will be responsible for providing exceptional support to our marquee customers in the EMEA region. You will manage complex projects and ensure that clients are fully engaged with our experience intelligence platform. Your role will involve interfacing with customers to understand their needs and challenges, providing tailored solutions that drive their success. You will work closely with cross-functional teams to resolve technical issues and enhance the customer experience. Your ability to communicate effectively with both technical and non-technical stakeholders will be crucial as you guide clients through their digital journeys. You will also have the opportunity to contribute to the growth of the global Customer Support team, sharing your insights and best practices with colleagues. Your role will be pivotal in helping Contentsquare scale and succeed in the competitive landscape of experience analytics.

What we offer

At Contentsquare, we are committed to creating an inclusive workplace where everyone can thrive. You will be part of a community that values daring, understanding, and deliberate action. We offer a collaborative environment where you can grow your career and make a significant impact. Our flexible and scalable platform is designed to empower you to drive results for our customers. Join us in making the complex simpler for our clients and their customers. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.