Delivering convenience to millions in South Korea
Coupang is a leading e-commerce platform in South Korea, founded in 2010 and headquartered in Seoul. The company serves millions of customers with its fast delivery service, Rocket Delivery, which promises same-day or next-day delivery on a wide range of products. Coupang went public in March 2021, ...
Coupang offers competitive salaries, stock options, generous paid time off, and a flexible remote work policy to support work-life balance....
Coupang fosters a customer-centric culture, emphasizing speed and efficiency in its operations. The company values innovation and encourages employees...
Coupang • Tokyo, Japan
Coupang is hiring an Account Management Specialist to build and manage relationships with merchants, driving business growth through data analysis and tailored strategies. This role requires 3+ years of experience in sales or account management and proficiency in tools like Salesforce and SQL.
You have over 3 years of experience in sales, business development, or account management — you've consistently exceeded sales or growth targets and understand the nuances of building strong client relationships. Your communication and presentation skills in Japanese are strong, allowing you to effectively engage with merchants and stakeholders. You possess a data-driven mindset with robust analytical skills, enabling you to analyze merchant performance data and develop tailored growth strategies. You thrive in fast-paced, ambiguous environments, demonstrating agility and boldness in your approach to delivering results. Additionally, your fluency in English is a valuable asset in a diverse workplace.
In this role, you will build and manage relationships with merchants to drive business growth — your focus will be on ensuring high levels of merchant satisfaction through effective communication and support. You will analyze merchant performance data to identify trends and develop tailored growth strategies that align with business goals. Resolving merchants' pain points will be a key part of your responsibilities, as you lead high-impact projects aimed at enhancing their experience with our services. Collaborating closely with cross-functional teams, you will ensure alignment on business objectives and contribute to the overall success of the organization.
Joining Coupang means being part of a company that is committed to delivering a ‘wow experience’ to customers. You will have the opportunity to work in an innovative environment where your ideas and initiatives are valued. We provide a supportive culture that encourages continuous learning and professional growth, allowing you to take initiative and lead projects that make a real impact in the food delivery industry. As part of our team, you will play a crucial role in transforming the delivery market in Japan, contributing to a customer-first approach that sets us apart from competitors.
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