Empowering businesses with seamless cross-border payments
Airwallex, founded in 2015 and headquartered in Fitzrovia, London, is a leading fintech company specializing in cross-border payments and foreign exchange solutions. With a valuation exceeding $5 billion, Airwallex has raised $1.2 billion in funding and serves over 20,000 corporate customers, provid...
Employees enjoy a flexible work environment with 3 months of 'work from anywhere' policy each year, along with on-site meals and snacks to enhance wor...
Airwallex fosters a culture focused on simplifying global financial transactions for businesses, aiming to disrupt traditional banking with competitiv...
Airwallex • MY - Kuala Lumpur
Airwallex is seeking an Analyst for Customer Support to empower global businesses with integrated financial solutions. You'll engage with customers and help resolve their inquiries effectively. This role is ideal for those looking to start their career in a dynamic environment.
You are a motivated individual eager to start your career in customer support. You possess strong communication skills and a desire to help customers navigate their inquiries effectively. You thrive in a collaborative environment and are excited about the opportunity to work with a diverse team. You are detail-oriented and have a knack for problem-solving, ensuring that customer issues are addressed promptly and accurately. You are adaptable and can handle various customer interactions with professionalism and empathy. You are driven by a mission to provide exceptional service and contribute to the success of a global financial platform.
In this role, you will be the first point of contact for customers seeking assistance with Airwallex's services. You will engage with customers through various channels, including email and chat, to address their inquiries and provide solutions. You will work closely with other team members to ensure that customer feedback is communicated effectively and that any recurring issues are escalated appropriately. You will also assist in maintaining documentation and resources that help streamline customer support processes. Your role will involve learning about the company's products and services to provide accurate information and support to customers. You will participate in training sessions to enhance your skills and knowledge, contributing to your professional growth within the company.
Airwallex offers a dynamic work environment where you can grow your career in customer support. You will have the opportunity to work with a talented team and gain valuable experience in the financial technology sector. The company values collaboration and encourages employees to share their ideas and insights. You will receive training and support to help you succeed in your role and advance your career. Airwallex is committed to fostering a diverse and inclusive workplace, ensuring that all employees feel valued and respected.
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