Technical Consultant – Operations Engineer for Managed Cloud Services

Who you are

You have a strong technical background with experience in deploying and supporting enterprise systems, particularly in GIS implementations. Your customer-facing skills are exceptional, allowing you to effectively communicate and collaborate with clients to understand their needs and provide tailored solutions. You are comfortable working in a multi-disciplinary team environment and have a knack for learning quickly, especially when it comes to new cloud technologies. Your expertise in cloud platforms like AWS and Azure enables you to automate and streamline operations effectively.

You thrive in complex environments and enjoy troubleshooting issues to optimize processes. Your ability to research and develop innovative solutions adds significant value to existing deployments and helps in creating new offerings. You are dedicated to enhancing customer experience and driving long-term success through your technical contributions.

Desirable

Experience with GIS technologies and a strong understanding of enterprise system support will set you apart. Familiarity with automation tools and cloud technologies will be beneficial in this role, as will any previous experience in managed cloud services.

What you'll do

As a Technical Consultant, you will work closely with a cross-functional team to deploy cloud solutions for a diverse range of customers, including commercial entities, utilities, and government organizations. Your primary responsibility will be to deploy and support customer ArcGIS deployments in AWS and Azure, ensuring that operations are automated and streamlined. You will build and maintain tools for deployment, monitoring, and operations, which will be crucial for troubleshooting and resolving issues in customer environments.

You will also be involved in researching and developing solutions using new cloud technologies, which will enhance existing deployments and contribute to the development of new offerings. Your role will require you to engage with customers directly, providing them with the support they need to implement and sustain their enterprise systems effectively. You will be part of a team that is committed to fulfilling deep technical missions, ensuring that customers receive the highest level of service and support.

What we offer

Esri offers a collaborative work environment where you can grow your technical skills and contribute to meaningful projects. You will have the opportunity to work with cutting-edge technologies and be part of a team that is dedicated to supporting complex customer deployments. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives. Join us in making a difference in the world of GIS and cloud services.