Professional Services Delivery Manager

Who you are

You have a proven track record in managing professional services, particularly with enterprise clients in a technology-focused environment. Your experience includes leading teams and driving individual development, ensuring that your team members grow in their careers while delivering exceptional service to clients. You thrive in ambiguous situations and can navigate fast-paced environments with ease, demonstrating energy and enthusiasm for making customers successful.

Your project management skills are well-honed, allowing you to oversee the end-to-end process of scoping, selling, and managing professional services. You possess strong mentorship capabilities, guiding your team through challenges and fostering a culture of continuous improvement. You are passionate about driving individual and team growth, and you understand the importance of aligning your team's goals with the broader objectives of the organization.

Desirable

Experience working with enterprise clients in the Professional Services space at a fast-paced technology-focused company is preferred. You are familiar with the complexities of integrating financial infrastructure solutions and can effectively communicate with stakeholders at all levels.

What you'll do

As a Professional Services Delivery Manager at Stripe, you will lead a team of high-performing Implementation Consultants, focusing on our largest and most complex users. Your responsibilities will include managing the integration process, ensuring that clients are brought live on Stripe efficiently and effectively. You will be responsible for scoping and selling professional services, working closely with clients to understand their needs and tailor solutions accordingly.

You will inspire and motivate your team, developing and executing the long-term strategy and vision for the Professional Services team. Your role will involve collaborating with various stakeholders, including product and engineering teams, to ensure that client requirements are met and that the services provided align with Stripe's mission to increase the GDP of the internet.

In addition to managing client relationships, you will also focus on internal team dynamics, fostering a culture of collaboration and support. You will conduct regular performance reviews, provide feedback, and identify opportunities for professional development within your team. Your leadership will be crucial in driving the success of the Professional Services team and ensuring that clients receive the highest level of service.

What we offer

At Stripe, you will have the opportunity to work with a talented team dedicated to building powerful tools for running internet businesses. We offer a collaborative work environment where your contributions will have a direct impact on the success of our clients and the overall mission of the company. You will be part of a culture that values innovation, teamwork, and personal growth, with ample opportunities for career advancement.

We encourage you to apply even if your experience doesn't match every requirement. Join us in our mission to empower businesses around the world and make a meaningful impact on the global economy.