Quality Specialist - Japanese

Who you are

You are a detail-oriented individual with a strong ability to manage multiple tasks simultaneously. You thrive in environments where you can quickly learn and adapt to new processes. Your communication skills enable you to effectively collaborate with various stakeholders and operations groups, ensuring that customer experiences are optimized. You understand the importance of following Standard Operating Procedures (SOPs) and are committed to maintaining high-quality standards in your work. You are proactive in identifying patterns and suggesting improvements to processes, contributing to the overall efficiency of the team. Your ability to handle high-impact production issues makes you a valuable asset to the organization.

What you'll do

In this role, you will serve as the first line of support for address resolution and geocode correction, ensuring that transportation processes run smoothly. You will perform manual audits and resolve outliers or exceptions in accordance with SOPs, utilizing internal tools and systems. Investigating images and videos will be part of your responsibilities, as you provide recommended actions based on your findings. You will also listen to customer calls and transcribe necessary information to resolve issues effectively. Your role will involve maintaining records of your daily work by updating trackers or workflow tools, ensuring that all tasks are documented accurately. You will be expected to meet business metrics and goals, including service level agreements (SLA), productivity, quality, and utilization benchmarks. Understanding performance metrics will be crucial as you leverage them to drive business goals and improve customer satisfaction.

What we offer

At Amazon, you will be part of a dynamic team that values your contributions and encourages your professional growth. You will have the opportunity to work in a supportive environment where your ideas for process improvements are welcomed. The company is committed to providing a workplace that accommodates individuals with disabilities, ensuring that everyone has the support they need during the application and hiring process. You will gain valuable experience in the transportation sector, enhancing your skills and knowledge in quality assurance and operational excellence. Join us in making a significant impact on our customers' experiences and driving the success of our transportation processes.