Director, Digital Customer Success

Who you are

You have a proven track record in customer success leadership, with experience in developing and implementing strategies that drive customer engagement and satisfaction. Your vision and innovation skills allow you to generate creative solutions that enhance customer success operations and improve processes. You inspire and guide teams toward achieving ambitious goals, fostering collaboration and professional development within your team. You understand the importance of building meaningful connections with customers across digital touchpoints, ensuring long-term relationships that drive product adoption and success.

You are excited by change and energized by learning, ready to have a real impact on the future of learning. You appreciate the value of diverse experiences and understand that not everyone will match each qualification perfectly. You are open to hearing from candidates with unique backgrounds that can add value to Udemy.

Desirable

Experience in a technology-driven environment is a plus, as is familiarity with AI-powered platforms. You may have a background in education technology or similar fields, which would enhance your understanding of the customer landscape.

What you'll do

In this role, you will define and lead the digital customer success strategy at Udemy, ensuring that our customers achieve their learning goals through our platform. You will work closely with cross-functional teams to enhance the customer journey, leveraging data and insights to drive improvements. Your leadership will be crucial in developing a culture of excellence within the customer success team, empowering team members to reach their full potential.

You will engage with customers to understand their needs and challenges, using this information to inform product development and enhancements. Your ability to build relationships will be key in driving product adoption and ensuring that customers derive maximum value from their experience with Udemy.

You will also be responsible for measuring the success of customer engagement initiatives, using metrics to assess performance and identify areas for improvement. Your insights will help shape the future direction of Udemy's customer success efforts, ensuring that we remain at the forefront of the learning industry.

What we offer

Udemy offers a collaborative and inclusive work environment where you can thrive. You will have the opportunity to work with a talented team dedicated to transforming lives through learning. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to empower learners around the world and make a meaningful impact in the education space.