Software Support Engineer II

Who you are

You have a solid background in software support, ideally with experience in cloud computing and web scalability. You thrive in a collaborative environment where you can work closely with teams to solve complex problems and deliver exceptional service to clients. Your ability to communicate effectively with both technical and non-technical stakeholders sets you apart, as you understand the importance of bridging the gap between technology and user experience.

You are detail-oriented and have a knack for troubleshooting issues efficiently. Your experience allows you to quickly identify problems and propose effective solutions, ensuring that clients receive the support they need to maximize their use of the platform. You are also open to learning new technologies and methodologies, as you understand that the tech landscape is constantly evolving.

You enjoy working in a fast-paced environment where strategic risks are encouraged, and you are comfortable taking initiative to drive projects forward. Your passion for technology and commitment to customer satisfaction make you a valuable addition to any team.

Desirable

Experience with data management and analytics tools is a plus, as it will help you better understand the needs of clients and how to address them effectively. Familiarity with programming languages or scripting can also enhance your ability to troubleshoot and resolve issues more efficiently.

What you'll do

In this role, you will be responsible for providing top-notch support to clients using the Qualtrics platform. You will work closely with engineering teams to identify and resolve technical issues, ensuring that clients can leverage the full capabilities of the software. Your role will involve analyzing client feedback and usage patterns to help improve the product and enhance user experience.

You will also participate in training sessions and workshops to educate clients on best practices and new features, empowering them to make the most of the platform. Your insights will contribute to the continuous improvement of the support process, as you will be encouraged to share your ideas and suggestions with the team.

Collaboration is key in this position, as you will work alongside product managers, engineers, and other support staff to ensure a seamless experience for clients. You will be involved in troubleshooting complex issues, documenting solutions, and providing feedback to improve the overall support strategy.

What we offer

Qualtrics offers a dynamic work environment where you can grow your skills and advance your career. You will be part of a team that values collaboration and innovation, with opportunities to take on new challenges and responsibilities. The company is committed to fostering a culture of learning and development, ensuring that you have access to the resources you need to succeed.

In addition to a competitive salary, Qualtrics provides a range of benefits designed to support your well-being and work-life balance. You will have the chance to work with cutting-edge technology and contribute to projects that have a meaningful impact on clients and their businesses. Join us at Qualtrics, where your work will help shape the future of Experience Management.